Refund & Cancellation Policy

Last updated: October 2025

At Smart Digit Private Limited, we strive to provide high-quality IT and payment gateway services. This policy outlines our guidelines on refunds and cancellations.

1. Service-Based Nature

Our offerings are primarily digital and service-based, including payment gateway setup, integrations, and IT support. Once a service is delivered or implemented, it cannot typically be refunded.

2. Eligibility for Refund

• If a service has not yet been initiated or delivered.
• If a duplicate transaction was processed due to a technical error.
• If services were canceled before work commencement.

Refunds will not be issued for completed or ongoing projects, as these involve resource allocation and time-based service execution.

3. Refund Process

To request a refund, email us at info@smartdigit.tech with your transaction details. Approved refunds are processed within 7–10 business days to the original payment method.

4. Cancellation Policy

You may cancel your service request within 24 hours of purchase if no work has started. After this period, cancellations will not be accepted as project initiation may have begun.

5. Contact for Refund Queries

For refund or cancellation assistance, please contact:

Email: info@smartdigit.tech
Phone: +92 347 6932034